Teams & Jobs at Zalando

In our job search you'll find many more functions than our cores Fashion, Technology and Operations. Read here what teams are behind "Business Development", "Finance", "Purchasing" etc.

Business Development

Business Development exists within many departments so that we can continue to develop our business and search for new ideas. That’s why we are searching people with analytical and strategic thinking for diverse roles from our business development team to our operations think tanks to our private labels.

 

Business Development Teams

  • Business Development zLabels
  • Logistics Network Development
  • Business Development Zalando Operations
  • Category Management / Business Process Management
  • International Development
  • Organisational Development

 

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Category & Product Management

Category and Product Management are responsible for our products, range, brands and labels.

 

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Content Creation & Photography

Content Creation & Photography create the product presentations found on our Zalando shops. The content team writes product and brand texts for our online shops. They are also responsible for checking the content that comes to us from Zalando partners about their products. In our Art Direction teams photographers and stylists work together to capture all products on film and video. The Imaging Department then edit and sign-off all photos and videos. The Production Monitoring team guides products from suppliers all the way through to content creation and then back to the suppliers.

 

 

Content Creation Teams

  • Content
  • Art Direction
  • Imaging
  • Production Management
  • Technical Management

 

Learn more about Content Creation & Photography

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Customer Care

Our Customer Care consists of teams of international agents, team leaders, employees in Operations Support and Management. Zalando provides services for all customers via email and telephone. We provide pre- and post-purchase advice and answer all questions regarding products and orders. In 2013 we won the People’s Choice Stevie Award for our Customer Care and in 2009 we received top marks from the international certification organisation TÜV Süd for both customer satisfaction and service.

 

Customer Care Teams

  • Operations Support
  • Customer Care Southern Europe & Neighbours
  • Customer Care Nordics & Zalando Lounge
  • Customer Care DACH

 

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Fashion & Design

We are passionate about fashion: Bringing fashion to the masses – this is what we do every day, as we painstakingly seek out new products for our website, or create exciting and innovative designs for our exclusive Zalando labels.

 

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Finance & Controlling

Finance & Controlling are our number crunchers. Accounting looks after the balance sheets and profit and loss accounts for Zalando and its subsidiaries. Financial planning, controlling of cost centres and contribution costing is up to our Controlling team, while the Corporate Finance team looks after Strategic Finance, Treasury and Competitive Intelligence. Of course, there’s “number crunchers” is other departments as well, e.g. in our Categories, taking care of controlling our purchasing.

 

 

Finance & Controlling Teams

  • Controlling
  • Accounting
  • Corporate Finance

 

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International Business

With online shops in 15 countries, we really rely on our International team: we have colleagues from these countries across all departments that have something to do with our shops, from Marketing and Customer Management, Customer Care, Sales and Buying. They understand the culture and the shopping preferences of their fellow country men and women. Additionally we have a "Markets" team, an overarching Business Development unit looking after our markets. At Zalando we have colleagues that bring their expertise from over 50 countries.

 

 

Find jobs in Region Management

Marketing & Communication

Our Marketing Team has a wide range of experience and expertise. We are looking for experts for our online and offline teams and for our Customer Management team. As well as the channels with high visability including TV and display marketing, we have a number of other teams that ensure Zalando has maximum visability.

 

Brand Marketing Teams

  • Strategic Marketing
  • Brand Channels
  • Creative Center
  • Customer Management

 

Performance Marketing Teams

  • Affiliate Marketing
  • Display Marketing
  • SEM
  • SEO
  • Offline Marketing
  • Mobile Marketing
  • Marketing Intelligence

 

Communication

Our Communication Department presents our company both internally and externally. Company and employee-employer communications, press and public relations and political communication teams all come together in this department.

 

Teams

  • Corporate Communication
  • Employer Branding & Internal Communication

 

Find jobs in Marketing & Communication

Operations & Logistics

Operations & Logistics is the backbone of our eCommerce services. Zalando Operations is divided into a number of areas: Content Creation, Customer Care, Payment and Logistics.

 

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People & Organisation, Legal and Administration

People & Organisation

 

The People & Organisation team at Zalando is a little more than a standard Human Resources department. We oversee a range of complex tasks: For every business unit, there is a team of HR Business Partners in charge of all people related topics.
Our Service Teams take care of the services for employee and recruiting for all business units of Zalando. The members of our Competence Centers (CC) specialise in a number of themes which are relevant across all companies within the Zalando Group. These themes include: Employer Branding, HR Systems & Processes and Training & Development.

 

Teams

  • HR Business Partners
  • HR Services: Sourcing & Recruiting and Employee Services
  • Employer Branding
  • Training & Development
  • HR Sytems & Processes

 

Legal / General Counsel

 

Our  General Counsel Department comprise the Legal team, who deal with all of the legal components of our website and check and administer contracts and brands. Further core tasks of the General Counsel is the continual administration of the compliance & risk management pipeline and our corporate social responsibility. In 2013, our legal team has been nominated as best inhouse team for the Juve Award. Yay! 

 

 

Administration and Infrastructure

Administration at Zalando is a truly multi-faceted and diverse area of responsibility. These teams ensure that our work runs smoothly. Our “Building” Team looks after our locations and ensures that they are suited to our needs. The Services Teams are responsible for making sure that we have all we need to work and have fun while we’re at it: Handling the Office Management, Travel and Security Management. Internal IT and Warehouse IT are part of the Infrastructure Department as well. However, you’ll find jobs in these teams under “Technology” as well.

 

Find jobs in People & Organisation, Legal & Administration

 

Purchasing

Our purchasing department is responsible for Category Management and our private labels.

 

Learn more about Category Management and Private Labels

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Technology

Technology is the foundation of our eCommerce platform. Our software developers, product managers and testers, along with the Customer Experience team, build upon this platform every day, utilising their technical and analytical expertise, passion and creativity.

 

Learn more about Technology and Customer Experience

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